As part of our commitment to innovation and continuous improvement, we are upgrading our Personal Online and Mobile Banking systems June 2 - June 9, 2025.
Thank you for your patience and understanding during our system upgrade. We are excited about the opportunities this system upgrade provides - both now and in the future - and have created these quick User Guides to help you navigate our new Personal Online and Mobile Banking experience.
Quick Links
Download:
CSB Client Care Support:
Download our Online and Mobile Banking User Guides
What You Need to Know:
- Downtime: Online and Mobile banking will be unavailable during the upgrade weekend. Additional financial tools may also be impacted.
- Login Information: Your Online Banking username and password will remain the same. Upon first login to the new system, you will be prompted to update your password. Note your credentials as biometric passwords (face ID/Touch ID) will not transfer to the new system.
IMPORTANT! To ensure you're able to successfully access our new system, please verify Community State Bank (CSB) has your most current contact information and security words on file by calling the CSB Client Care team at 515.331.3100 or stopping by any branch.
- App updates on Your Mobile Device:
- Android Users: Delete your current app and download the new version from Google Play store.
- Apple Users: A forced update will occur automatically if your device is set to allow updates. If not, delete your current app and download the new version.
- Desktop Access: The URL for desktop access will change. Existing bookmarks will no longer work. To access the new system once it goes live on Monday, June 9 at 8:00am CST, click here or click on the green 'Login' button at the top of this page and select "Personal Online Banking" from the drop-down menu.
- Client Support: For assistance, all locations and client care services will operate during normal business hours, including extended client care phone support on Saturday, June 7 until 2:00pm CST.
- ATM & Debit Cards: ATMs and debit cards will function normally throughout the upgrade.
What IS NOT Changing?
- Routing and account numbers
- Account nicknames
- Credit Sense
- Debit and credit card numbers
- Online and mobile banking log-in credentials - During first-time login, clients will be prompted to change passwords and will be sent a one-time security code to the contact information we have on file.
- Future dated and existing internal Funds Transfers will carry over. Transactions scheduled over the upgrade weekend will not process until Monday, June 9 at 8:00am.
- Checks - continue using your checks
- Direct deposit and automatic payments
- e-Statements history and access
- Zelle®
What IS Changing?
- Bill Pay now processes payments based on the process date, not the due date. ACH payments are withdrawn on the process date, while checks are deducted when deposited by the payee. See page 9 in the System Upgrade Guide for details.
- Mobile Check Deposit - endorsements must now include "for mobile deposit only at CSB."
- Alerts and Notifications will need to be reestablished on the new system.
- Quicken users will need to deactivate and reactivate credentials in Quicken accounts after first-time log-in. Direct Connect users will need to use Webconnect and import missing transactions after reconnecting.
- External Transfers will not carry over to the new system. Starting Monday, June 9, you will need to reestablish your external accounts under: Move Money/External Transfers.
- TransferNow - This service will be permanently discontinued as of 3 p.m. Friday, June 6. Transfers should be scheduled using the “Move Money/External Transfers” feature of the new online banking system beginning June 9.
- Desktop Account Access URL will change. To access the new system once it goes live on Monday, June 9 at 8:00am CST, click here or click on the green 'Login' button at the top of this page and select "Personal Online Banking" from the drop-down menu.
- Mobile App on Your Device -
- Android Users: Delete your current app and download the new version from Google Play store.
- Apple Users: A forced update will occur automatically if your device is set to allow updates.
- “For Mobile Deposit Only at CSB” is the required endorsement for mobile check deposit
- Card Control is now integrated in your new Online Banking app and will have a new look. The stand-alone app can be deleted. See page 10 of the System Upgrade Guide for details.
- Money Manager has a new look. Users will need to reestablish account information. We recommend pulling a transaction history report prior to the upgrade weekend.
Your patience and understanding during this transition period are greatly appreciated. Should you encounter any issues or require assistance, please contact our dedicated support team by calling 515.331.3100 or emailing internetdept@bankcsb.com or stopping in to any of our branch locations. Your feedback is invaluable to us, and we encourage you to share any thoughts or concerns you may have.
We are truly excited about the opportunities that this system upgrade will bring, and we remain committed to providing you with the highest quality, local banking services possible. Thank you for entrusting us with your financial needs! We look forward to serving you better with our enhanced Online and Mobile Banking platforms!